Return Policy

Thank you for shopping with Official Mon Cheri. We strive to ensure the quality of every product we offer. Below are the details of our return policy:

1. Eligibility for Returns:

   • We only accept returns if the item has been received with damage.

   • To be eligible for a return, the item must be in its original condition and packaging, with all tags included.

2. Return Process:

   • Please contact our customer service team within 7 days of receiving the item to initiate a return. You can reach us at Shop@OfficialMonCheri.com.

   • Provide detailed information about the damage, including photos, to help us assess the issue promptly.

3. Assessment of Damage:

   • All returned items will undergo an inspection to verify the reported damage.

   • If the item is found to be damaged as claimed, we will process the return and offer a replacement or refund as per your preference.

4. Non-Returnable Items:

   • Items that show signs of use, wear, or alteration are not eligible for returns.

   • Damage resulting from mishandling or improper care after receipt of the item does not qualify for returns.

5. Final Decision:

   • All returns are subject to our final assessment of the damage.

   • If the item is deemed undamaged or does not meet the criteria for a return, a return will be denied.

6. Shipping Costs:

   • Customers are responsible for return shipping costs unless the damage was caused by our handling or error.